Shipping policy

Last Updated: August 10, 2026

Thank you for shopping at Downtown Women's Outlet. We are committed to processing every order carefully and delivering your purchase as efficiently as possible.

This Shipping Policy explains our shipping destinations, shipping costs, order-processing times, estimated delivery times, tracking procedures, and address requirements.

By placing an order through www.downtownsuitsoutlet.shop, you acknowledge and agree to this Shipping Policy.

1. Shipping Destinations

We currently ship to valid residential and commercial physical addresses within the United States.

  • We currently do not offer international shipping.
  • We currently do not ship to P.O. Boxes.
  • Customers must provide a complete and accurate physical delivery address during checkout.

2. Shipping Cost & Delivery Time

We provide free standard shipping on all eligible orders shipped within the United States.

Shipping Method: Standard Shipping

Processing Time: 1–3 Business Days

Carrier Transit Time: 4–7 Business Days

Estimated Total Delivery Time: 5–10 Business Days

Free shipping all products

Note: Business days are Monday through Friday (excluding weekends and public holidays). Orders placed after 3:00 PM Pacific Time will begin processing on the following business day

3. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and carrier details.
  • Tracking information may take up to 24–48 hours to become active on the carrier's website.
  • You can also track your order status directly on our website via the Track Order page.
  • Time zone  PST (GMT-8/GMT-7)

4. Shipping Address Accuracy & Changes

  • Address Accuracy: Customers are responsible for providing a complete and correct shipping address.
  • Address Changes: If you need to update your shipping address, please email us at support@downtownsuitsoutlet.shop within 24 hours of placing your order.

5. Order Cancellation

Orders may be canceled within 24 hours after purchase by contacting us. If the package has already been shipped, you can return it upon delivery in accordance with our Return & Refund Policy.

6. Delayed, Damaged, or Missing Packages

If your package arrives damaged, please take clear photos and contact us within 7 days of delivery. If tracking shows "Delivered" but you haven't received your package, please check around your delivery area and contact us immediately.

7. Contact Us

For questions about shipping, tracking, or delivery:

Store Name: Downtown Women's Outlet
Email: support@downtownsuitsoutlet.shop
Phone: +1 213-489-4363
Address: 923-1 Santee St, Los Angeles, CA 90015, United States
Business Hours: Monday–Saturday: 9:00 AM–6:00 PM | Sunday: Closed