Refund policy

Last Updated: August 10, 2026

Thank you for shopping with Downtown Women's Outlet. We want you to feel confident when purchasing from us. If you are not completely satisfied with an eligible item, you may request a return or exchange under the conditions outlined in this policy.

This Return & Refund Policy applies to purchases made through our website. By placing an order through our website, you agree to this policy.

1. 30-Day Return Window

We accept eligible return requests submitted within 30 calendar days from the date the order is delivered (based on the shipping carrier's tracking info).

We accept eligible returns for buyer's remorse, including when:

  • The item does not fit as expected.
  • You selected the wrong size or color.
  • You changed your mind about the purchase.
  • You no longer need the item.

To qualify for a return, the item must be:

  • Unworn, unused, and unwashed.
  • Unaltered and in its original condition.
  • Returned with all original tags attached.
  • Free from stains, odors, makeup, perfume, or pet hair.
  • In its original packaging whenever possible.
  • Accompanied by a receipt or proof of purchase.

2. How to Start a Return

To request a return, please email us at support@downtownsuitsoutlet.shop within 30 calendar days of delivery.

Please include:

  1. Your full name.
  2. Your order number.
  3. The item(s) you wish to return.
  4. The reason for the return.
  5. Clear photographs (if the item is damaged, defective, or incorrect).

Our support team will respond within 1–2 business days with return authorization, instructions, and a prepaid return label.

3. Return Shipping & Restocking Fees

  • Return Shipping: We provide free return shipping for approved eligible returns.
  • No Restocking Fees: We do not charge any restocking or handling fees for approved returns.

4. Refund Processing Time

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed back to your original payment method within 7 business days.
  • Note that your bank or payment provider may require additional time to post the funds to your account.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery at support@downtownsuitsoutlet.shop with your order number and photos of the affected product. We will promptly send a free replacement or issue a full refund.

6. Exchanges

Eligible products may be exchanged for a different size, color, or item within the 30-day return window, subject to stock availability. Contact us before returning the original item.

7. Order Cancellation & Changes

  • Cancellations: Orders may be canceled within 24 hours of placement by emailing support. If the order has already shipped, you may return it upon delivery.
  • Order Changes: Contact us within 24 hours if you need to update the size, color, quantity, or delivery address.

8. Non-Returnable Items

The following items cannot be returned:

  • Items returned after 30 days.
  • Worn, washed, or altered items.
  • Items with missing tags.
  • Gift cards or items marked as Final Sale.

9. Contact Us

For questions regarding returns, refunds, or cancellations, please reach out to us: